Patients who are unhappy with the service they have received may wish to make a formal complaint. The Complaints Managers are happy to assist anyone wishing to make a complaint, if this is required; assistance may be provided either over the telephone or face-to-face at a mutually convenient venue. The level of support will depend on the needs of the complainant and may include assistance with taking a record of the complaint, and attendance at any meetings arranged as part of the complaints procedure.
Complaints Contact Details
- By telephone 01302 796201 or 796700 during normal office hours, Monday to Friday (excluding public bank holidays). If patients inform us that they are calling from a mobile telephone, we will return their call directly.
- In writing to the following address:
Complaints Manager, Rotherham Doncaster and South Humber NHS Foundation Trust, Woodfield House, Tickhill Road Site, Weston Road, Balby, Doncaster, DN4 8QN.
- By fax to 01302 796003.
The Trust has a Complaints leaflet called ‘Your Right to Complain’.
Healthwatch – Rotherham and North Lincolnshire
Healthwatch offers a free, professional support service to those wishing to pursue a formal complaint about the National Health Service (NHS).
To contact Healthwatch:
Rotherham – Telephone: 01709 717130 Email: firstname.lastname@example.org.
North Lincolnshire – Telephone: 01724 844986 Email: email@example.com.
North East Lincolnshire – Telephone: 01472 269666 Email: firstname.lastname@example.org.
Voiceability – Doncaster
In Doncaster the service is provided by Voiceability, who can be contacted on 01302 319052 or email email@example.com
Health Service Ombudsman
The Ombudsman provides a service to the public by undertaking independent investigations into complaints that the NHS in England has not acted properly or fairly, or has provided a poor service. The Ombudsman will normally only take on a complaint after a patient has first tried to resolve the complaint with the trust or practice and has received a response from them.