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Complaints

Patients who are unhappy with the service they have received may wish to make a formal complaint. The Complaints Managers are happy to assist anyone wishing to make a complaint, if this is required; assistance may be provided either over the telephone or face-to-face at a mutually convenient venue. The level of support will depend on the needs of the complainant and may include assistance with taking a record of the complaint, and attendance at any meetings arranged as part of the complaints procedure.

Complaints Contact Details

  • By telephone 01302 796201 or 796700 during normal office hours, Monday to Friday (excluding public bank holidays).  If patients inform us that they are calling from a mobile telephone, we will return their call directly.
  • In writing to the following address:
    Complaints Manager, Rotherham Doncaster and South Humber NHS Foundation Trust, Woodfield House, Tickhill Road Site, Weston Road, Balby, Doncaster,  DN4 8QN.
  • By fax to 01302 796003.

The Trust has a Complaints leaflet called ‘Your Right to Complain’.

Healthwatch – Rotherham and North Lincolnshire

Healthwatch offers a free, professional support service to those wishing to pursue a formal complaint about the National Health Service (NHS).

To contact Healthwatch:

Rotherham – Telephone: 01709 717130 Email: info@healthwatchrotherham.org.uk.

North Lincolnshire – Telephone: 01724 844986 Email: nlica@carersfederation.co.uk.

North East Lincolnshire – Telephone: 01472 269666 Email: healthwatchnel@nbforum.org.uk.

Voiceability – Doncaster

In Doncaster the service is provided by Voiceability, who can be contacted on 01302 319052 or email  marion.boyd@voiceability.org

Health Service Ombudsman

The Ombudsman provides a service to the public by undertaking independent investigations into complaints that the NHS in England has not acted properly or fairly, or has provided a poor service.  The Ombudsman will normally only take on a complaint after a patient has first tried to resolve the complaint with the trust or practice and has received a response from them.

www.ombudsman.org.uk