During the coronavirus outbreak
All new complaints will continue to be logged and any that raise concerns about patient safety will be investigated immediately.
In normal circumstances, the Patient Safety and Investigation Team would respond to your complaint within 25-60 working days from date of receipt. Due to the ongoing COVID-19 pandemic the Trust is following guidance from NHS England and NHS Improvement. While the Trust is endeavouring to respond to these timescales, unfortunately there may be a delay. For more details about how to complain to the NHS please follow the link here.
If you are not happy with the care, service or treatment you have received from the National Health Service (NHS), it is important that you tell the people responsible, as they can only put things right if you let them know what is wrong. Complaints can often help us improve the services we give to future service users. You will not be treated any differently because you have made a complaint.
Under the Health and Social Care Complaints Procedure, organisation cannot:
- Offer you financial compensation, but sometimes small one-off payments may be made, such as for lost property;
- Discipline staff;
- ‘Strike off’ a doctor, or other health professional;
- Look at complaints about private treatment.
Patient Safety and Investigation Team Contact Details:
- By telephone 01302 566617 during normal office hours, Monday to Friday (excluding public bank holidays).
- In writing to the following address:
Chief Executive or Patient Safety and Investigation Team, Rotherham Doncaster and South Humber NHS Foundation Trust, Woodfield House, Tickhill Road Site, Balby, Doncaster, DN4 8QN.
The Trust has a complaints leaflet called Your right to complain
Advocacy Services offers a free, professional support service to those wishing to pursue a formal complaint about the National Health Service (NHS).
Doncaster – Voicability
- Telephone: 01302 319052 Email: firstname.lastname@example.org.
Rotherham – Healthwatch
- Telephone: 01709 717130 Email: email@example.com.
North Lincolnshire – Cloverleaf Advocacy
- Telephone: 01724 854925 Email: firstname.lastname@example.org.
Health Service Ombudsman
If, following investigation by the Trust, you are not satisfied with the response to your complaint, you have the right to take the matter up with the Parliamentary and Health Service Ombudsman. This Ombudsman investigates complaints about the NHS. However, before they look into your complaint, they will usually expect you to have completed the NHS complaints procedure, unless they decide that, in your particular circumstances, it would be unreasonable for you to do so. The Parliamentary and Health Service Ombudsman is independent of the NHS and the Government, and there is no charge for this service.