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Coronavirus (COVID-19)

We have a number of temporary service changes in light of the Coronavirus pandemic. Temporary changes to our services.

Visiting

We have a range of information and advice here: Coronavirus information.

Practical issues

Clothing

When being admitted to Hawthorn or Hazel Ward, we ask that you bring enough day and night wear for seven days, toiletries and a good pair of supportive slippers that fit well. We also ask that if you have any walking aids or incontinence aids that you use at home to bring them with you.

Meals

Meals are served in the dining room on the war. Anyone requiring a specific diet will be catered for, please discuss this with staff.  if you have any food allergies please let the nursing team know.

Snacks and hot drinks are offered regularly throughout the day. Hawthorn and Hazel Ward operate a protected mealtime policy. This means that no clinical activity takes place other than in an emergency, this ensures that all staff are free to assist with meal provision. We do not encourage visiting at meal times, unless you require and wish to have the support of your relative or carer.

money and walletSafety and valuables

On Hawthorn and Hazel Ward, we try very hard to make sure that everyone’s personal clothing and belongings remain safe. To help us with this there are a few things you can do: Please send home any items of value. If you are wearing a cardigan or jumper keep this with you if you remove it; only bring a small amount of money with you.

Anything that you bring with you that you would like us to keep safe can be sent to our finance department and will be returned to you upon discharge, although we prefer you not to bring anything of value. The ward cannot be responsible for people’s property and valuables.

Parking

There is ample free parking space around the hospital and we ask that visitors use the Tickhill Road Hospital main entrance to access the ward. Alternatively the bus route that goes by the hospital from Doncaster town centre is the number 19 bus for Weston Road.

Visiting

There are no defined visiting times on the unit though we ask relatives, carers and friends to not visit during meal times which are 8.30m, 12pm and 5pm. However, if your relatives or friend wishes to visit you within these times please speak to the nurse on duty and he/she will try to accommodate this. We ask visitors if they have been feeling unwell in the past 48 hours that they should refrain from vesting until they are well again.

If there are people that you do not want to visit you while you are on the ward then please inform one of the nurses.

Use of telephones

Patients on Hawthorn and Hazel Ward may use the telephone if they wish, and mobile phones are permitted in the ward area. However using a mobile telephone to take photographs of the staff, patients or facilities is strictly forbidden. Please be sensitive and considerate to those around you when using your phone.

Chaplaincy service chaplain talking to patient

There is a chaplaincy service available at Tickhill Road Hospital. If you wish to speak to a member of the team please inform a member of staff and they will arrange this for you.  however if you prefer, your community chaplain may come and visit you on the ward.

Compliments and complaints

We aim to provide the highest possible standards of health care for the people using our services. If you have any comments, compliments or complaints to make about our, we would be pleased to hear from you. Your views will help us in our efforts to improve every aspect of the service we provide.

Cleanliness and infection control

Hawthorn and Hazel Ward take great pride in their cleanliness. The staff work hard to make sure that our standards of cleanliness remain high at all times.

We aim to reduce the number of patients who contract infections and illnesses during their stay with us, as this may affect their recovery. Please make sure that you use the alcohol hand gel provided in the entrance to the ward. Please report any concerns you have to the nurse on duty.