Frequently asked questions and answers for patients and carers about Coronavirus, also referred to as Covid – 19
We hope you are all coping well with the restrictions in place due to Coronavirus. We are aware that this is a really difficult time for many people and want to reassure you that we are taking every step locally to keep our patients, carers, volunteers, governors and staff safe.
Below you will find our updated information to answer any questions or concerns you might have.
Are visitors allowed on to our ward areas during the Pandemic?
Visiting Arrangements in Inpatient Services
Following the recent change in government guidance the Trust has reviewed the policy of not allowing visiting in inpatient services. We are pleased to share that we now feel we are able to support visiting in inpatient services, within the limits set out below:
- Visiting can only take place with prior agreement
- Only ONE person can visit a patient at any one time
- The visit must take place in an OUTDOOR SPACE
- Both patient and visitor must maintain the 2 metre social distancing rule
Before you visit, there are some things to be aware of that will be different to usual in view of the current circumstances, these are:
- Staff will discuss with you if you have had any symptoms or whether there are any contacts in the households with COVID-19. If the answer to either of these is yes, the visit will need to be rearranged for another time.
- Staff will then discuss with you and the person you are visiting:
- Where the visit will take place outside
- How long the visit will be
- A time for the visit to take place, to ensure that there is no overcrowding and that social distancing can be maintained in the outside space
- Where you need to initially report to
- On arrival , you will be asked to wear a face mask which we will provide for you
- Where possible, we ask that you do not use public transport to visit, however, the Trust acknowledges that in some circumstances this may be the only way that visitors can attend the unit.
Finally, whilst we will do all that we can to support you to safely visit your loved ones, please note that our staff must feel empowered to make safe decisions regarding visitors and these decisions will be taken on a case-by-case basis and therefore if it is not felt that a visit can be safely facilitated at the current time, you will be asked not to visit and another time arranged when this can be done safely.
Will I still be able to access community transport to visit my loved one?
A number of local transport providers are starting to operate significantly reduced timetables. The following links may be useful to you:
- SYPTE: https://travelsouthyorkshire.com/servicechanges/
- East Midlands railway: https://www.eastmidlandsrailway.co.uk/reduced-timetable
- Northern: https://media.northernrailway.co.uk/news/coronavirus-travel-information
- Trans-Pennine Express: https://www.tpexpress.co.uk/travel-updates/reduced-timetable
Can I still access the café facilities at Tickhill Road if visiting the site?
We’ve closed our WellBean Coffee Lounge until further notice; however catering is available from the Food and Drink Café via a take away service.
Please pay by card if possible. Our vending facilities are available 24/7.
Please be mindful of social distancing when on the site, and keep a distance of 2 metres/ 6 feet apart
Will my community worker continue to visit me at home at this time?
Following careful consideration there may be some changes for people, such as telephone or video conference calling where a face to face meeting is not possible. If you are normally visited by a community health worker, they will have contacted you to advise you about any changes to your care, and what other help may be available to you.
Can I have a telephone or video call with my worker?
You can, and we are keen to promote this. If you are in contact with RDaSH services, your worker will be in touch with you to advise you about what other help is available to you. We want to keep our contacts with you, and phone and video calls can be a useful alternative to meeting up in person.
If I think I have Coronavirus, should I come to RDaSH to be tested?
We understand this is a worrying time. We don’t test people for Coronavirus here at RDaSH. If you think that you or a loved one has symptoms of Coronavirus, please look at the signs and symptoms found at www.nhs.uk/coronavirus, and the latest government advice about what to do found at www.gov.uk/coronavirus
What can I do to keep myself and friends and family safe?
This is a stressful time for everyone and we know you want to do everything you can to keep safe. The best way to keep safe is to follow the latest advice, please follow the latest NHS England advice which you can access at nhs.uk Here is a useful poster about handwashing too Wash your hands
Will community group meetings, such as Listen to Learn, still go ahead?
We really value our network and group meetings, however due to the current restrictions regarding physical distancing; our Listen to Lean, Carers Group, Triangle of Care and Strategy Framework group will be postponed until further notice. Our members of these groups have also been contacted directly.
Can I access a chaplain for support?
Yes, our Chaplaincy services are continuing to support people at this difficult time. Due to the government restrictions regarding physical distancing, the majority of support is currently via the telephone; however the team will review each request for support individually. Please find more information about Chaplaincy here https://www.rdash.nhs.uk/support-and-advice/the-chaplaincy/
How can I keep up to date regarding changes currently with RDaSH services?
Please visit our website www.rdash.nhs.uk and please see our daily social media on Twitter and Facebook @RDaSH_NHS for daily information and updates.
We want to support you at this difficult time, and please do not hesitate to contact us with any queries, and we will regularly update this page with up to date information.
Got any further questions? Email us at email@example.com