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Coronavirus (COVID-19)

We have a number of temporary service changes in light of the Coronavirus pandemic. Temporary changes to our services.


We have a range of information and advice here: Coronavirus information.

Suffering anxiety, depression, low mood, stress?

We can help! Free, confidential NHS talking therapy service to help you. For more details visit Improving Access to Psychological Therapies.

Suffering domestic abuse? Help on offer!

Covid-19 and Domestic Abuse Support for staff

With many people feeling vulnerable with the prospect of being isolated inside a house for a long period of time, Women’s aid have put together some advice for Domestic Abuse survivors around Coronavirus. You can access the information here, however we will share the top tips and contacts for support below.

Silent Solutions

Silent Solutions is a safety process used by the police for helping Domestic Abuse survivors.

When somebody calls 999, an operator will ask which emergency service is required. If the caller is unable to audibly signal to the operator, the call will be forwarded to an operating system.

If 55 is pressed by the caller, the system will detect this. The operator will then transfer the call to the relevant police force as an emergency. The police call handler will attempt to communicate with the caller through simple yes and no answers, if the caller can’t respond, listen to the direction of the police call handler as they will attempt to help the individual.

See more info here.


If you are in immediate danger – call 999


National Domestic Violence Helpline – 0808 2000 247

The Men’s Advice Line, for male domestic abuse survivors – 0808 801 0327

The Mix, free information and support for under 25s in the UK – 0808 808 4994

National LGBT+ Domestic Abuse Helpline – 0800 999 5428


We as your employer are here to support you.

• Talk to your manager about your situation.

• If you need to change your bank details at short notice, please contact the Payroll Manager Gemma Smith on or (mob) / Payroll supervisor Julie Ford : or (mob).

• If you are still travelling to work and you are worried in regards to your security whilst on a work premises, please talk to your manager who will help you to contact Human Resources and Estates team.

• If you have a work mobile please don’t hesitate to store the below helpline numbers on there and you can use this to contact services if necessary.

Being in an abusive relationship can cause mental /physical exhaustion and anxiety. There is wellbeing and mental health support available, which we have shared below.


Mental Health and Wellbeing

Counselling Support: Talk to your manager about a referral. Whilst face-to-face appointments may not be available, someone will contact  you and will provide support via the phone.

Employee Assistance Programme (24/7 telephone helpline for staff): 03303 800 658  

Samaritans (24/7 service): 116 123

Local Services

Doncaster Domestic Abuse Hub: 01302 737080 / (still operating a service, however phone lines may be busy so please leave a message / keep trying)

Rotherham Rise: 0330 2020 571 / (still operating a telephone service between 9am-5pm, trailing a morning webchat, see more here

The Blue Door North Lincolnshire: 0800 197 47 87 / /

Sheffield DACT service IDAS Helpline: 0808 808 2241 /  / (helpline is open as normal)

Barnsley IDAS: 0300 110 110

Guidance for Managers

Make sure the staff member is aware of the services that are available to support them (e.g. Counselling / Occupational Health/ EAP/ local agencies) and who they can contact.

If a staff member needs support for their mental health, you can make a referral through to OH counselling services via OHIO. If you are struggling with the time to do so, please contact someone in the HR / Health and Wellbeing team and they will support you to make a referral.

Please do not hesitate to contact the Human Resources team for support, you can find the current contact details here.


Please remember it is not your responsibility to deal with the abuse and that you should keep disclosures confidential, do not release the details or name unless the staff member gives  you consent to do so. You can still seek advice from HR informally without using a name.

If the staff member is still at work on site premises and you feel you need any advice re their safety or security, please contact the Health and Safety lead on:    or Human Resources team. If you can, try to provide the staff member with the time / private space to contact local agencies for support whilst they are at work.

If a staff member who is working from home, has to leave their property at short notice, and in the process leaves any work-related equipment (such as laptops/smartcards), please contact: Carlene Holden.

Trust Contacts

Human Resources: 

Carlene Holden

Head of Employee Relations

07917 155129

Beverley Hall

HR Advisor

07890 391059


John Whitehall

01302 796358.


Freedom to Speak Up:

Noma Makhanda

Freedom to Speak Up Guardian

07836 680975

Health and Wellbeing:

Culture team:

Some more contacts

Mental Health Crisis SPA Doncaster: 01302 566996

St Leger Homeless out-of-hours Team: 01302 736000

Sheffield out-of-hours housing support: 0800 7311 689