Coronavirus: Temporary changes to our services

We have implemented a number of temporary service changes in light of the Coronavirus pandemic. If the way we have changed our service affects you, you will be contacted. Our changes are:

Patient appointments and consultations

Wherever we can, our patient appointments and consultations will now be carried out by telephone or video-conferencing rather than by face-to-face meetings. This is for the safety of both our patients and staff and in line with national guidance.  Patients will be contacted by their health care professional to discuss how they will consult with them.

Doncaster Learning Disabilities

Here are the temporary service changes for our Doncaster patients. Please note that all face to face appointments have been cancelled and will be conducted via video call wherever possible. Some urgent appointments may still go ahead if both the patient and carers’ display no symptoms of COVID-19. Prescriptions will continue to be sent to Lloyds Pharmacy for either delivery or collection, for patients on shared care prescriptions will continue to be done by their GP. The main Learning Disabilities reception is now closed and no access is permitted to the general public. If you have any queries or questions, please contact the team on 01302 796467.

Adult Attention Deficit Hyperactivity Disorder (ADHD) and Autism Spectrum Disorder (ASD)

We have introduced a number of temporary service changes for our Doncaster patients who normally attend for face to face appointments at Tickhill Road Hospital. Our Outpatient Reception area is now closed to the public and we will not be accepting any new referrals into services until further notice. Mandy Cresswell, Lead ADHD Nurse, will be conducting some routine reviews over the telephone and will be in touch with these individuals in due course. Patients will continue to be prescribed medication and those not on a shared care protocol will have them sent directly to their chosen pharmacy. If you have any queries or questions, please contact the team on 01302 796880.

Doncaster School Nurses

Our school nurses in Doncaster have extended their eClinic service. This is now operating Monday – Friday between the hours of 10am and 4pm for students to be able to access advice and support from a School Nurse via instant messaging. Our Single Point of Contact and text messaging service are running as normal Monday – Friday between the hours of 9am and 5pm. Otherwise parents, carers, students and professionals can contact the team via social media.

Doncaster 0-5 Health Visiting

Our service is contacting families in advance of planned appointments and face to face contacts are being offered to vulnerable families. We are offering both telephone calls and video calling via WhatsApp and AirMed. We have also increased our follow up telephone calls to families.  Our Single Point of Contact and text messaging service are running as normal Monday – Friday between the hours of 9am – 5pm. Parents, carers, students and professionals can contact the team via our social media sites which continue to be active and responsive.

Children and Young People’s Mental Health (CAMHS)

We have implemented a number of temporary service changes in light of the Coronavirus pandemic. We are contacting families in advance of planned face to face appointments and offering different options for families, such as using WhatsApp and telephone calls. We continue to accept referrals and respond as quickly as possible, we are also still available for consultation with our partner agencies by telephone to discuss any young people or concerns.

Child and Adolescent Mental Health Service (CAMHS) telephone support sessions

Telephone support sessions have been set up for children and young people who are feeling low, anxious, stressed or need help or support in managing their emotions.

The sessions run every Tuesday and Thursday between 10am and 3pm and is open to all Doncaster children and families. Call 01302 796191.

Crisis and Home Treatment Teams

Our teams are still working face to face and virtually, depending on each patient’s needs.

Talking Shops and Improving Access to Psychological Therapies services

Doncaster

The Doncaster Talking Shop and the Improving Access to Psychological Therapies (IAPT) Long Term Conditions service have changed all their appointments to telephone/ video conferencing or Mind District online therapy programme. Referral processes for both teams remain the same. Talking Shop self-referrals via Tel: 01302 565556 and IAPT Long Term Conditions is via Single Point of Access on 01302 566999 or direct office number is 01302 379563 for any other queries.

Rotherham

The Rotherham IAPT team can be contacted via telephone 01709 447755.

North Lincolnshire

The Talking Shop is now OPEN for walk in referrals between 10am and 4pm Monday to Friday. The team is also taking telephone referrals on 01724 867297. We are also asking patients to contact the RDaSH Crisis Team 01724 382015 if their call is of an urgent nature.

Visiting Arrangements in Inpatient Services

We are pleased to share that we now feel we are able to support visiting in inpatient services, within the limits set out below:

  • Only ONE person can visit a patient at any one time
  • The visit must take place in an OUTDOOR SPACE
  • Both patient and visitor must maintain the 2 metre social distancing rule.

Before you visit, there are some things to be aware of that will be different to usual in view of the current circumstances, these are:

  • Staff will discuss with you if you have had any symptoms or whether there are any contacts in the households with COVID-19. If the answer to either of these is yes, the visit will need to be rearranged for another time.
  • Staff will then discuss with you and the person you are visiting:
    • Where the visit will take place outside
    • How long the visit will be
    • A time for the visit to take place, to ensure that there is no overcrowding and that social
    • distancing can be maintained in the outside space
    • Where you need to initially report to
    • On arrival , you will be asked to wear a face mask which we will provide for you
    • Where possible, we ask that you do not use public transport to visit, however, the Trust acknowledges that in some circumstances this may be the only way that visitors can attend the unit.

Finally, while we will do all that we can to support you to safely visit your loved ones, please note that our staff must feel empowered to make safe decisions regarding visitors and these decisions will be taken on a case-by-case basis and therefore if it is not felt that a visit can be safely facilitated at the current time, you will be asked not to visit and another time arranged when this can be done safely.

St John’s Hospice, Doncaster

We are allowing one visitor which has to be an immediate family member or carer.

Aspire Drug and Alcohol Services, Doncaster

Our Aspire town centre bases are open. If you need drug and alcohol support call us on 01302 730956 between 9am and 5pm Monday to Friday. If you have any queries about ongoing treatment please call 01302 303900.

Podiatry services in Doncaster

We have suspended routine podiatry care until further notice.  This is to keep patients and staff safe. Existing patients needing urgent treatment (ie foot wounds or infections) can call us on 01302 379550. The team is still accepting new referrals for foot wounds or infections.

Café facilities, Doncaster

  • WellBean Coffee Lounge at Tickhill Road Hospital remains closed however there is still 24/7 vending facilities nearby
  • Flourish Café at St Catherine’s House is also closed
  • Food and Drink café, on the Tickhill Road site, is open for take-away meals only.

Other services

  • Laundry Service on the Tickhill Road Site is now OPEN
  • Sewing room, Doncaster remains CLOSED to the public

Follow Government guidance

Please follow Government guidance to Stay Alert – enabling us to continue to care for patients and staff.