We have implemented a number of temporary service changes in light of the Coronavirus pandemic. If the way we have changed our service affects you, you will be contacted. Our changes are:
Patient appointments and consultations
Wherever we can, our patient appointments and consultations will now be carried out by telephone or video-conferencing rather than by face-to-face meetings. This is for the safety of both our patients and staff and in line with national guidance. Patients will be contacted by their health care professional to discuss how they will consult with them.
Doncaster Learning Disabilities
Here are the temporary service changes for our Doncaster patients. Please note that all face to face appointments have been cancelled and will be conducted via video call wherever possible. Some urgent appointments may still go ahead if both the patient and carers’ display no symptoms of COVID-19. Prescriptions will continue to be sent to Lloyds Pharmacy for either delivery or collection, for patients on shared care prescriptions will continue to be done by their GP. The main Learning Disabilities reception is now closed and no access is permitted to the general public. If you have any queries or questions, please contact the team on 01302 796467.
Adult Attention Deficit Hyperactivity Disorder (ADHD) and Autism Spectrum Disorder (ASD)
The ADHD service is now fully operational and we are currently undertaking face to face reviews of all patients on the caseload. New diagnostics will resume when we have exhausted the review clinics which we anticipate to be at the end of September. Full PPE is being used during all appointments.
Doncaster School Nurses
Our school nurses in Doncaster have extended their eClinic service. This is now operating Monday – Friday between the hours of 10am and 4pm for students to be able to access advice and support from a School Nurse via instant messaging. Our Single Point of Contact and text messaging service are running as normal Monday – Friday between the hours of 9am and 5pm. Otherwise parents, carers, students and professionals can contact the team via social media.
Doncaster 0-5 Health Visiting
Our service is contacting families in advance of planned appointments and face to face contacts are being offered to vulnerable families. We are offering both telephone calls and video calling via WhatsApp and AirMed. We have also increased our follow up telephone calls to families. Our Single Point of Contact and text messaging service are running as normal Monday – Friday between the hours of 9am – 4.30pm. Parents, carers, students and professionals can contact the team via our social media sites which continue to be active and responsive.
Children and Young People’s Mental Health (CAMHS)
We have implemented a number of temporary service changes in light of the Coronavirus pandemic. We are contacting families in advance of planned face to face appointments and offering different options for families, such as using WhatsApp and telephone calls. We continue to accept referrals and respond as quickly as possible, we are also still available for consultation with our partner agencies by telephone to discuss any young people or concerns.
Child and Adolescent Mental Health Service (CAMHS) telephone support sessions
Telephone support sessions have been set up for children and young people who are feeling low, anxious, stressed or need help or support in managing their emotions.
The sessions run every Tuesday and Thursday between 10am and 3pm and is open to all Doncaster children and families. Call 01302 796191.
Crisis and Home Treatment Teams
Our teams are still working face to face and virtually, depending on each patient’s needs.
Talking Shops and Improving Access to Psychological Therapies services
The Doncaster Talking Shop and the Improving Access to Psychological Therapies (IAPT) Long Term Conditions service have changed all their appointments to telephone/ video conferencing or Mind District online therapy programme. Referral processes for both teams remain the same. Talking Shop self-referrals via Tel: 01302 565556 and IAPT Long Term Conditions is via Single Point of Access on 01302 566999 or direct office number is 01302 379563 for any other queries.
The Rotherham IAPT team can be contacted via telephone 01709 447755.
The Talking Shop is now OPEN for walk in referrals between 10am and 4pm Monday to Friday. The team is also taking telephone referrals on 01724 867297. We are also asking patients to contact the RDaSH Crisis Team 01724 382015 if their call is of an urgent nature.
Aspire Drug and Alcohol Services, Doncaster
Our Aspire town centre bases are open. If you need drug and alcohol support call us on 01302 730956 between 9am and 5pm Monday to Friday. If you have any queries about ongoing treatment please call 01302 303900.
Podiatry services in Doncaster
We have suspended routine podiatry care until further notice. This is to keep patients and staff safe. Existing patients needing urgent treatment (ie foot wounds or infections) can call us on 01302 379550. The team is still accepting new referrals for foot wounds or infections.
Café facilities, Doncaster
- WellBean Coffee Lounge at Tickhill Road Hospital remains closed however there is still 24/7 vending facilities nearby
- Flourish Café at St Catherine’s House is takeaway and collection only. The gardens and garden shop remain open and operate in a Covid-19 safe way.
- Food and Drink café, on the Tickhill Road site, is open for take-away meals only.
- Laundry Service on the Tickhill Road Site is closed to external/walk-in customers
- Sewing room, Doncaster – is closed to external/walk-in customers
- Print unit, Doncaster – is closed to external/walk-in customers.
Follow Government guidance
Please follow Government guidance to Stay Alert – enabling us to continue to care for patients and staff.