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Coronavirus (COVID-19)

We have a number of temporary service changes in light of the Coronavirus pandemic. Temporary changes to our services.

Visiting

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Coronavirus: Visiting and wearing face coverings

Patient information

Easy read – Wearing a face covering or mask

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The use of face coverings when coming to hospital at RDASH

In line with the recommendations from the World Health Organisation, we have introduced new measures to keep visitors, patients, and our colleagues safe.

Since Monday, 15 June 2020 you will need to wear a face covering when you come to hospital as a visitor or outpatient.

What does this mean for me?

We can all play a role in reducing the spread of coronavirus and keeping our hospitals safe. If you are coming to hospital as a visitor or for planned outpatient care, it is important that you wear a face covering at all times. This is for your safety and the safety of other patients and our colleagues.

Face coverings can be cloth and/ or homemade, and advice on how to wear and make one can be found on the government website. Face coverings worn as part of religious beliefs or cultural practice are also acceptable, providing they are not loose and cover the mouth and nose.

We are asking that you plan in advance and bring a face covering with you whenever possible, but if you do not have one available when you come to hospital, please see a member of staff on arrival and we will provide you with one.

If you are using your own face covering please take it home with you.

If you do not have a face covering a face covering or mask will be provided by the hospital on arrival.

These will be available through reception colleagues during the hours of 9am to 5pm Monday – Friday.

Out of hours, a member of the ward staff will greet you and provide you with a face mask.

You will be asked by one of our colleagues to dispose of the face mask as you exit the building in the waste bin provided.

If you have been shielding and was provided with a surgical face mask for your appointments, please continue to use this. If you have not been provided with a surgical face mask, you should wear a face covering.

For some people, wearing a face covering may be difficult due to physical or mental health conditions. In these instances, other measures will be considered on a case by case basis, for example timed appointments and being seen immediately on arrival.

If you are a deaf or hearing impaired, our colleagues have a range of communication options to ensure that they can communicate effectively with you. This might include the use of clear masks where possible, as well as visual aids such as writing things down, speech to text apps and sign language.

All visitors will be expected to comply with existing social distancing and hand hygiene measures in addition to the face coverings while in the hospital setting.

Frequently Asked Questions about face masks and face coverings

Latest visitor guidance

(14 April 2021)

We are allowing up to two visitors per day per patient with immediate effect.  Here’s the guidance:

  • Two visitors per patient per day
  • All visitors will be screened (asked questions) for COVID-19 symptoms as they attend to visit
  • All visitors must wear PPE, face masks and aprons (provided by the ward) and must adhere to infection prevention and control hand hygiene standards
  • Visitors must contact the ward to arrange a time for the visit to take place, to ensure that there is no overcrowding, and that social distancing can be maintained
  • Visitors will be informed where the visit can take place and how long the visit will last and where they need to initially report to.

Our colleagues will do all they can to support the safe visiting of their patients however they will make safe decisions regarding visitors. These decisions will be taken on a case-by-case basis and therefore if it is not felt that a visit can be safely facilitated at the current time, the visitor will be asked not to visit and another time will be arranged for when this can be done safely.

St John’s Hospice 

The visiting at our hospice remains the same.

For patients admitted for symptom control who may be nearing the last weeks of life are now allowed two visitors in a 24-hour period.

Guidance is:

  • Appointment slots for entry
  • Visitors to be screened and given PPE as per the above
  • 2 visitors in a 24-hour period per patient between 10am to 7pm (can be different visitors another day)
  • Visiting is subject to change and stop if an outbreak occurs
  • Staff to encourage other forms of communication e.g WhatsApp, phone, Facetime
  • Patient and family will be informed about visiting before a referral is made for admission.

No change to the current visiting for patients in the last days of life, which is individualised on a case-by-case basis.