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Coronavirus (COVID-19)

We have a number of temporary service changes in light of the Coronavirus pandemic. Temporary changes to our services.


We have a range of information and advice here: Coronavirus information.

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Coronavirus: Visiting and wearing face coverings

Please help us to keep you safe – wearing masks and visitor arrangements

Over recent weeks, we have seen the number of infections in the community rise across the country, and the areas we serve are no different. COVID-19 is still circulating and safety remains our highest priority at our healthcare settings.

After 19 July you are still required to wear a face covering (unless exempt) when attending health services. Removal of the legal requirement doesn’t mean that we should stop our current behaviours around social distancing and the use of masks

The Delta variant is becoming more common in our community and pressures on our health and care services are rising so we can’t assume the pandemic is over yet. Please be kind our health and care staff – continuing to follow the guidance is for their safety and yours.

Despite the fantastic progress of our local vaccination programme, we need to ensure we continue to get on top of the virus – and wearing a mask in health and care settings really helps.

If you haven’t had your first dose of the COVID-19 vaccine yet, please take up the opportunity at one of the local vaccination sites. You can also book to have your vaccination at our Tickhill Road Hospital site in Doncaster. Simply click here to book your vaccination at a centre near to you. If you want to visit us, simply look for Tickhill Road Hospital (Almond Tree Court) Balby, Doncaster.


Please note we will not be changing our visiting arrangements on July 19. Our guidance is further down on this page.


Patient information

Easy read – Wearing a face covering or mask

BSL video: Watch it here  

The use of face coverings when coming to hospital at RDASH

You will need to wear a face covering when you come to hospital as a visitor or outpatient.

What does this mean for me?

We can all play a role in reducing the spread of coronavirus and keeping our hospitals safe. If you are coming to hospital as a visitor or for planned outpatient care, it is important that you wear a face covering at all times. This is for your safety and the safety of other patients and our colleagues.

Face coverings can be cloth and/ or homemade, and advice on how to wear and make one can be found on the government website. Face coverings worn as part of religious beliefs or cultural practice are also acceptable, providing they are not loose and cover the mouth and nose.

We are asking that you plan in advance and bring a face covering with you whenever possible, but if you do not have one available when you come to hospital, please see a member of staff on arrival and we will provide you with one.

If you are using your own face covering please take it home with you.

If you do not have a face covering a face covering or mask will be provided by the hospital on arrival.

These will be available through reception colleagues during the hours of 9am to 5pm Monday – Friday.

Out of hours, a member of the ward staff will greet you and provide you with a face mask.

You will be asked by one of our colleagues to dispose of the face mask as you exit the building in the waste bin provided.

If you have been shielding and was provided with a surgical face mask for your appointments, please continue to use this. If you have not been provided with a surgical face mask, you should wear a face covering.

For some people, wearing a face covering may be difficult due to physical or mental health conditions. In these instances, other measures will be considered on a case by case basis, for example timed appointments and being seen immediately on arrival.

If you are a deaf or hearing impaired, our colleagues have a range of communication options to ensure that they can communicate effectively with you. This might include the use of clear masks where possible, as well as visual aids such as writing things down, speech to text apps and sign language.

All visitors will be expected to comply with existing social distancing and hand hygiene measures in addition to the face coverings while in the hospital setting.

Frequently Asked Questions about face masks and face coverings

Latest visitor guidance

We are allowing up to two visitors per day per patient with immediate effect.  Here’s the guidance:

  • Two visitors per patient per day
  • All visitors will be screened (asked questions) for COVID-19 symptoms as they attend to visit
  • All visitors must wear PPE, face masks and aprons (provided by the ward) and must adhere to infection prevention and control hand hygiene standards
  • Visitors must contact the ward to arrange a time for the visit to take place, to ensure that there is no overcrowding, and that social distancing can be maintained
  • Visitors will be informed where the visit can take place and how long the visit will last and where they need to initially report to.

Our colleagues will do all they can to support the safe visiting of their patients however they will make safe decisions regarding visitors. These decisions will be taken on a case-by-case basis and therefore if it is not felt that a visit can be safely facilitated at the current time, the visitor will be asked not to visit and another time will be arranged for when this can be done safely.

St John’s Hospice 

The visiting at our hospice remains the same.

For patients admitted for symptom control who may be nearing the last weeks of life are now allowed two visitors in a 24-hour period.

Guidance is:

  • Appointment slots for entry
  • Visitors to be screened and given PPE as per the above
  • 2 visitors in a 24-hour period per patient between 10am to 7pm (can be different visitors another day)
  • Visiting is subject to change and stop if an outbreak occurs
  • Staff to encourage other forms of communication e.g WhatsApp, phone, Facetime
  • Patient and family will be informed about visiting before a referral is made for admission.

No change to the current visiting for patients in the last days of life, which is individualised on a case-by-case basis.