In accordance with the NHS Complaints Regulations (2009) this report sets out a detailed analysis of the number and nature of complaints received by the trust during the year 1 April 2022 to 31 March 2023.
This report also provides a summary of patient advice and liaison service (PALS) enquiries and comments received on the your opinion counts (YOC) forms received by the trust during the period from 1 April 2022 to 31 March 2023.
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Page last reviewed: May 15, 2024
Next review due: May 15, 2025